How do I fund my Trusty wallet?

Go to your Account page and tap "Fund Wallet +". You can pay via debit card, bank transfer, or USSD through our secure Paystack gateway.

My payment went through but the service wasn't delivered. What do I do?

This is rare but can happen due to network delays. Your wallet will be automatically refunded within 5–15 minutes. If not, contact support with your transaction reference.

How do I reset my password?

Tap "Forgot password?" on the login page. Enter your registered email and we'll send you a reset link immediately.

Is my money safe on Trusty?

Yes. Your wallet balance is secured with bank-grade encryption and we are powered by Paystack — a PCI-DSS compliant payment processor.

Can I use Trusty on my phone without installing an app?

Yes! Trusty is a Progressive Web App. Open it in your browser and tap "Add to Home Screen" for a native app experience — no app store needed.

How long does airtime or data delivery take?

Delivery is instant in most cases — within seconds of payment. During peak hours it may take up to 2 minutes.